Refund Policy | NUANS Report Canada
📞 647 945 8863
✉️ [email protected]

↩️ Refund Policy

Last updated: April 15, 2025  ·  Effective: April 15, 2025  ·  Applies to: nuansreportcanada.ca

1. Overview

At NUANS Report Canada, we strive to provide fast, accurate, and reliable NUANS report delivery. We understand that problems can occur, and we are committed to resolving issues fairly and promptly.

Because NUANS reports are digital documents generated and delivered immediately or within hours of order placement, our refund policy reflects the nature of this digital service. Please read this policy carefully before placing your order.

Core Policy: NUANS reports are digital goods that are generated from the national NUANS database and delivered electronically. Once a report has been generated and delivered, it cannot be "returned" in the traditional sense. As such, refunds are generally not available once a NUANS report has been successfully generated and delivered.

2. When You ARE Eligible for a Refund

We will issue a full refund in the following circumstances:

✅ Eligible for Refund

  • Your report was NOT generated or delivered within 24 hours of ordering (Standard plan: 24 hrs; Express: 4 hrs; Instant: 2 hrs)
  • We delivered a report for the wrong name due to our own processing error
  • We delivered a report for the wrong jurisdiction due to our own processing error
  • Duplicate payment was charged for the same order
  • Your order was placed but the NUANS system was unavailable and we could not fulfil it
  • A technical error on our payment system resulted in you being charged without a completed order

❌ Not Eligible for Refund

  • You provided incorrect name, jurisdiction, or email at checkout (customer error)
  • Your corporate name was rejected by the provincial or federal registry
  • You changed your mind after the report was delivered
  • You ordered the wrong jurisdiction (e.g., Ontario instead of Alberta)
  • The report was delivered but not checked before the 90-day validity expired
  • You found a competing service at a lower price after ordering
  • Dissatisfaction with NUANS report content (content is determined by the government database)

3. Partial Refunds & Credits

In certain circumstances where a full refund is not warranted but an error or issue occurred, we may at our sole discretion offer:

  • A free re-run of your NUANS report with corrected details (e.g., if you made a typo in the name and contact us immediately before delivery)
  • A store credit toward a future NUANS report order
  • A partial refund reflecting any portion of the service that was not delivered

These remedies are offered at our discretion and are not guaranteed. The best way to qualify for a remedy is to contact us immediately after placing your order if you notice an error.

4. How to Request a Refund

If you believe you are eligible for a refund under this policy, please contact us as soon as possible:

To request a refund:

📧 Email: [email protected]
📞 Phone: 647 945 8863

Please include in your request:
  • Your order number or confirmation email
  • The email address used at checkout
  • The reason for your refund request
  • Any relevant screenshots or documentation

We will review your request and respond within 2 business days. If your refund is approved, it will be processed to your original payment method within 5–10 business days, depending on your bank or card issuer.

5. Name or Jurisdiction Errors — Act Immediately

If you notice an error in the name or jurisdiction you submitted immediately after placing your order (before the report is generated), please contact us right away:

If we have not yet generated your report, we may be able to correct the error at no additional charge. Once a report has been generated, corrections are not possible — a new order would be required.

Tip: Double-check your proposed corporation name, jurisdiction, and email address carefully before completing checkout. The name entered at checkout is exactly how it will be submitted to the NUANS system.

6. Non-Delivery Issues

If you do not receive your NUANS report within the expected timeframe for your chosen plan:

  1. Check your spam / junk mail folder — automated emails often land there
  2. Verify the email address you used at checkout
  3. Wait the full delivery window: Standard (3 hrs), Express (1 hr), Instant (30 min)
  4. If still not received, contact us immediately at [email protected] or 647 945 8863

We will investigate and either resend your report or issue a full refund if we cannot deliver within a reasonable additional timeframe.

7. Chargebacks & Payment Disputes

We encourage you to contact us directly before initiating a chargeback with your bank or card issuer. We are committed to resolving issues fairly and quickly, and most issues can be resolved without a chargeback.

If a chargeback is filed after a NUANS report was successfully delivered, we reserve the right to provide evidence of delivery to your bank and contest the chargeback. Fraudulent chargebacks may result in account suspension and may be reported to relevant authorities.

8. Consumer Rights

If you are a consumer in a jurisdiction with mandatory consumer protection laws (such as Ontario's Consumer Protection Act), those laws may provide you with additional rights that override certain provisions of this policy. Nothing in this Refund Policy is intended to waive or limit rights you are entitled to under applicable mandatory consumer protection legislation.

9. Contact Us

For any refund-related inquiries, please reach out to our customer support team:

NUANS Report Canada — Customer Support
Email: [email protected]
Phone: 647 945 8863
Hours: Mon–Fri 9am–6pm ET · Sat 10am–3pm ET

UK: BIZVEE CONSULTANTS LTD, 27 Old Gloucester Street, London, WC1N 3AX
USA: BIZVEE LLC, 6545 Market Ave N Ste 100, Canton, OH 44721
Our Commitment: We always aim to resolve issues fairly and quickly. If you have a problem with your order, please contact us — we will do our best to make it right.
Disclaimer: NUANS Report Canada is an independent private service provider — not affiliated with the Government of Canada. NUANS® is a registered trademark of the Government of Canada. This Refund Policy applies only to services purchased through nuansreportcanada.ca.

© 2025 NUANS Report Canada. Independent private provider — not affiliated with the Government of Canada. NUANS® is a registered trademark of the Government of Canada.

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