🔒 Privacy Policy

1. Introduction & Who We Are

This Privacy Policy applies to nuansreportcanada.ca (the "Website") and all services offered by:

• BIZVEE CONSULTANTS LTD — 27 Old Gloucester Street, Holborn, London, WC1N 3AX, United Kingdom
• BIZVEE LLC — 6545 Market Ave N Ste 100, Canton, OH 44721, USA

Collectively referred to as "NUANS Report Canada", "we", "us", or "our". We operate as an independent private service provider offering NUANS report ordering services. We are not affiliated with, endorsed by, or operated by the Government of Canada.

We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this policy, please contact us at [email protected].

2. What Personal Information We Collect

We collect personal information only when it is necessary to provide our services. The categories of personal information we collect include:

Information You Provide Directly

• Identity information: First name, last name, company name
• Contact information: Email address, phone number, mailing address
• Order information: Proposed corporation name, jurisdiction, delivery plan selected
• Payment information: Credit/debit card details, billing address (processed securely via Stripe — we do not store raw card data)
• Communications: Any messages, emails, or contact form submissions you send us

Information We Collect Automatically

• Device & technical data: IP address, browser type and version, operating system, device identifiers
• Usage data: Pages visited, links clicked, time spent on pages, referring URLs, search terms used
• Cookie data: See Section 7 (Cookies) for full details

Information We Do NOT Collect

We do not collect sensitive personal information such as health data, racial or ethnic origin, political opinions, religious beliefs, genetic data, or biometric data.

3. Why We Collect Your Information (Purposes of Use)

We collect and use your personal information for the following purposes:

We will never use your personal information for purposes other than those described above without obtaining your prior consent.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We share your information only in the following limited circumstances:

• Payment processors: Stripe Inc. processes all payments on our behalf. Stripe is PCI-DSS Level 1 certified. Your card data is handled directly by Stripe and never stored on our servers. Stripe Privacy Policy
• Email delivery providers: We use third-party email service providers to deliver your NUANS report PDF and transactional emails. These providers process your email address only for delivery purposes.
• Analytics providers: We use Google Analytics to understand website traffic. This involves sharing anonymized usage data with Google LLC. You can opt out via Google's tools.
• Legal compliance: We may disclose your information if required to do so by law, court order, or governmental authority in Canada, the UK, or the USA.
• Business transfers: If NUANS Report Canada is acquired, merged, or sold, your information may be transferred to the successor entity, subject to the same privacy commitments.

All third-party service providers we use are contractually required to protect your personal information and may only use it for the specified purpose.

5. Data Storage & Security

Your personal information may be stored and processed in Canada, the United Kingdom, the United States, or other countries where our service providers operate. By using our Website, you consent to this international transfer of data.

We implement industry-standard security measures to protect your personal information, including:

• 256-bit SSL/TLS encryption for all data transmitted through our Website
• Encrypted storage of sensitive order and contact data
• Access controls limiting who within our organization can access personal data
• Regular security reviews and updates
• Payment card data handled entirely by Stripe (PCI-DSS compliant) — we never see or store raw card numbers

While we take all reasonable measures to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6. How Long We Keep Your Information

We retain your personal information only as long as necessary for the purposes described in this Policy:

• Order records: Retained for 7 years for accounting and legal compliance purposes
• Customer communications: Retained for up to 2 years after last contact
• Marketing opt-in data: Until you withdraw your consent
• Website analytics data: Aggregated and anonymized — retained per Google Analytics' standard retention periods

When personal information is no longer required, we securely delete or anonymize it.

7. Cookies & Tracking Technologies

Our Website uses cookies and similar technologies to improve your experience and analyze website usage.

Types of Cookies We Use

• Essential cookies: Required for the Website to function (e.g., session management, shopping cart). Cannot be disabled.
• Analytics cookies: Google Analytics — tracks anonymized usage data to help us improve the Website. You can opt out at tools.google.com/dlpage/gaoptout
• Marketing cookies: Only placed with your explicit consent. Used for remarketing and targeted advertising if you opt in.

You can manage or delete cookies at any time through your browser settings. Note that disabling certain cookies may affect Website functionality.

8. Your Privacy Rights Under PIPEDA

As a Canadian resident or a user of our Website, you have the following rights under PIPEDA and applicable provincial privacy laws:

• Right of access: You may request access to the personal information we hold about you
• Right to correction: You may request that we correct inaccurate personal information
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time (this does not affect prior processing)
• Right to complain: You may file a complaint with the Office of the Privacy Commissioner of Canada (OPC) at priv.gc.ca if you believe your privacy rights have been violated

To exercise any of these rights, please contact our Privacy Officer at: [email protected]. We will respond within 30 days.

9. Children's Privacy

Our Website and services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will delete it promptly.

10. Third-Party Links

Our Website may contain links to third-party websites (e.g., Government of Canada, corporate registry websites). We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any external websites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email. We encourage you to review this Policy periodically.

12. Contact Our Privacy Officer

For any privacy-related questions, concerns, access requests, or complaints, please contact:

We aim to resolve all privacy inquiries within 30 days. If you are not satisfied with our response, you may escalate to the Office of the Privacy Commissioner of Canada at priv.gc.ca.